260 delegates, 3 streams, 21 clinical sessions (led mostly by our own people and clinicians) and a lot of networking in between. This year's Clinician's Conference was a huge success helped by an array of great people and even better weather. The theme of the conference was "The Lumino Way" a concept that speaks to what we as a company are wanting to achieve and become as we continue to grow and lead dentistry in New Zealand.
A key element of The Lumino Way is delivering an exceptional patient experience. How we deliver this across the group is something that Josh Stent, Operations Manager presented in one of the conference plenary sessions. This exciting work looks at all the touch points we have with our patients and how to maximise these opportunities to ensure our patients continue to come back to us, as well as recommend us to others. This ongoing project will provide a number of insights which we will continue to share with you, ultimately the Patient Experience is something that we all need to own and act on every day and in every patient interaction.